Good morning, and thank you for having me here.
I realize it is not often that a front-line staff member has this opportunity, so for that I am extremely grateful.
I am currently employed working in a women's supervision unit as the community parole officer. I have been employed with CSC, Correctional Service of Canada, in this role, with other assignments, for over 15 years. Prior to that I worked as a hearing assistant with the Parole Board of Canada in the elder-assisted hearing panels, and before that at an urban aboriginal organization in Edmonton.
I have worked with both males and females in the community. My duties include supervising offenders on conditional release. They also include, but are not limited to, case preparation for offenders in the community and in federal institutions.
I self-identify as Métis, and my background is similar in many ways to the offenders that I supervise. My grandparents attended residential schools, and without going into detail, my family has felt the intergenerational effects. While it does not make me a subject matter expert, I do believe it helps me to more fully understand the unique circumstances that indigenous offenders face. They are marginalized to a large extent, and by the time they enter the federal system, many of them come with complex needs that have been outlined in detail by previous witnesses.
A flexible approach is required, one that includes not only increasing in-house CSC interventions, which is helpful, but utilizing the services of aboriginal community service providers, such as counsellors and aboriginal substance abuse treatment providers, to fill in service gaps and help the offenders build a bridge back to their community. Although not privy to all the initiatives and actions proposed as a response to the reports of the correctional investigator and Auditor General, I sense that CSC takes this seriously, and there is a culture shift in progress. I hope that meaningful, ongoing consultation takes place, though, with front-line staff, especially with aboriginal staff.
We need to ensure that along with providing increased timely access to interventions while incarcerated, we need to provide the same in the community to increase offenders' chances for success on release and prevent a return to incarceration. An example of that is that access to elders and ceremonies should be facilitated by CSC to all indigenous offenders in the community, not only to those who are in healing lodges.
Perhaps another approach to be considered could be to look at supervision units in the community that are similar to Pathways units in the institutions to increase results for offenders on conditional release.
Relationships with our public safety partners, such as the Parole Board of Canada, are an important part of improving results for aboriginal offenders. More work needs to be done on educating offenders on elder-assisted hearings and building relationships with aboriginal communities by taking the process to them—for example, through community-assisted hearings.
Front-line staff in the institution and community are always up to the challenge put forth by our organization with regard to increasing results for indigenous offenders, but increased caseloads, increasingly complex needs of offenders, and increased expectations without resources attached will make our jobs even more difficult than they already are.
Retention and recruitment of aboriginal staff is also essential, but hiring processes are long and arduous and sometimes take years to finalize. This needs to be streamlined in order for CSC to be seen as an employer of choice with aboriginal people.
Classroom and online training is proposed to inform staff about Gladue principles and aboriginal social history as part of their response, but it also needs to include experiential training, such as with elders and with the communities we serve.
Training on the development of realistic and meaningful section 84 release plans will hopefully be incorporated for all parole officers. In addition, access to subject matter experts outside CSC would also be helpful to develop the skills of front-line staff in dealing with all offenders with complex needs.
Engagement of aboriginal communities earlier in the offender's sentence would also be helpful, as section 84 release plans take time to properly develop.
I want to stress that any changes that are proposed also need to take into account not just institutions: a creative approach and appropriate resources to manage offenders when they are on conditional release will also be required. Adequate preparation of an offender prior to release is also essential, such as ensuring offenders have appropriate identification, employment skills, program completion, and community supports. With these, any offenders, especially aboriginal offenders, are far more likely to succeed on their release.
In closing, I know how fortunate I am to be in the job, a job that I love, where I am witness to profound change, but at the same time believing that I contribute to the safety of the community.
A job in corrections is a difficult one. We work in the shadows, unseen for the most part by the public, dealing with danger and vicarious trauma.
I also believe in the mission of CSC and that keeping offenders accountable is not negated by treating them with compassion. Change is coming, but I believe it will take time.