We wanted it to be made permanent because we were seeing real value for shippers. Service capacity at a fair cost comes from competition. Extended interswitching was providing that. It was very clean and simple, and it worked well.
We had an exhaustive list of other recommendations. At Pulse Canada, we focus heavily on data; we're very data-driven. We're evidence-driven: we don't want to use anecdotes to describe service failure; we want it measured. We have put lot of money into developing new data. Data is a big piece. Bill C-49 really moves the bar on data. It doesn't quite get to where we want it, but it's there.
As to own-motion powers for the agency, for small and medium-sized shippers there are serious roadblocks to being able to access level of service complaints, or FOAs. They have neither the time, the money, nor the desire really to go up against a railway when service is failing. Our view is that in those cases you need a strong regulatory backdrop, and we need an agency that has data and evidence, and that can monitor the network and intervene when service is failing.
As was discussed earlier today, own-motion powers are extremely important for us. We don't see provision for them in the bill, and it's one of our recommendations now. We would like to see such a provision in there.
Those, I think, are the key issues. Reciprocal penalties are also very important. We do see provision for these in this bill. All we really want is a clarification of intent, of what it means. When you talk about a balanced penalty or a balanced amount, what a shipper can pay versus what the railway can pay, and also what that number has to be set at to drive a change in behaviour are very different. If a shipper had to pay a fee of $100 for not loading a car in time, that has an impact, but a fee of $100 for the railway for not delivering cars to a shipper who's shipping 15 cars.... They're probably just going to pay that penalty, potentially.
What is it, then, that will drive a change in behaviour within a contract? That's really what we want. It's all there. It's not a change in the wording of the bill; it's just clarifying the intent of it. Balance needs to take into account the ability of a small shipper versus that of a large railway, and how you drive performance.
I would say, then, those three: data, reciprocal penalties, and creating a competitive option that extends interswitching. We want to make long-haul work. We don't really care what the name of it is or how it works; we want to see a result from it. We're concerned right now by all the exclusions.
As you heard today, the costing.... We support all of that. We really need it to work. It's a result. We're results-based. Shippers don't care what the names of these things are; it's the result.