Thank you very much, Mr. Chair, for that question.
With respect to the best practices with DND, I think the starting point for those would be the VAC-DND steering committee, a high level committee that meets regularly and that has established a very strong agenda of partnership between the two departments. I already mentioned two item briefly, one being the continuity of care, which is the harmonization of programs and services; and the other casualty management and transition. Others include research, which is a key cornerstone of our commitment to working together; and a fourth would be the development of programs and services in support of families. So that's a very good practice.
I'll mention one, though, that came about as a result of more recent activity around Afghanistan, and it has to do with casualty protocols. This is very specific to what happens when a member is injured in service. The two departments respond very quickly to this need and work together with two case managers, one from each department, to support the member and the family. That commitment to immediately providing programs and services to that veteran, to committing two case managers to working together with that veteran, has been in place for almost two years and I think it's a key sign of a best practice. What it has led to is a very rapid response in the provision of benefits and services to that ailing member in a very short turnaround time. So it's treated with high priority and acted on very quickly.
Transition is another area. We work together through our integrated personnel support centres to support transition. We've committed together to 24 such centres across the country. We're doing ongoing quality reviews of these. This is where our case managers work together and meet with releasing members, meet with those who are still in the service, and provide good knowledge in support of VAC's benefits and programs for them.