Perhaps you could, then, possibly advise us, because you are the ADM of service delivery, and a lot of that is the initial phone call. How many of those phone calls go to a private company? The name of the company...well, I know the name's Quantum. Where are they located and how many employees do they have? It would be interesting to call them in to see what training they've received in order to assist a veteran who's calling for the first time and trying to go through a complex situation in this particular regard.
My last question for you is on the transition.
Mélanie, you deserve the Order of Canada because I know the patience required in dealing with some of these very complex individuals, especially when someone's releasing on a 3(b) release and they don't necessarily want to leave the military. You deserve kudos for the tremendous patience that you have. I know many case managers and case workers across the country, and just their personality gives the veteran and their family a tremendous amount of comfort by listening, so well done for you on that.
When you're doing a transition, if you don't have the medical file, how difficult is it to continue on with that transition? I would assume that the first question you would ask is, “How are you doing? Do you have your medical file?” If you don't have it, then it must be challenging, then, to assist them in whatever they have down the road.