The other thing that we tend to forget sometimes is the corporal who has been medically released at eight and a half years, if that's what he's got in. He or she loses the opportunity to go up in the ranks and become a captain, a colonel, a general, an admiral, or whatever. The reality is they lose out on tremendous economic opportunities in the lifespan of their possible career. In my view that is where the ELB, the earnings loss benefit, should be enhanced to reflect that.
My colleague, Mr. Rafferty, said it very clearly. You can have the best charter in the world, you can have all the programs in the world, you can have all the money budgeted in there, but if the people who are offering the advice and giving the training to assist our veteran community aren't there or aren't capable of doing it, or they're doing other things, then the veterans themselves get frustrated.
I have an e-mail here which I received yesterday from a gentleman from Lawrencetown, Nova Scotia. I'll go over it very quickly. He started to contact his case manager on October 28. On November 18, he went back again. There was no answer. He went back to the office and was told that every case manager in the Halifax office was off on training—every case manager. He was advised that maybe by December 2 they'd get back to him. This is a man who is suffering from severe post-traumatic stress disorder, and he has only one psychology session left. He's asking for an extension, but he can't get any answers because the people he works with aren't there to answer his concern.
When you talk to Veterans Affairs about the charter, about the access to the programs, about the shift within the department they're going through in terms of all the changes they're making, have you talked to them about the fact that you can have the gold-plated standard plan, but if you don't have the people in place to deliver that plan, veterans are going to be severely frustrated, and their families will be very frustrated as well?
I'll end by saying that I really appreciate your advice on having the charter reviewed every two years. I think that is something which we at committee should look at seriously. I think it's very important as a living document to refresh and update the charter as we move along, so I thank you very much.
I wonder if you could respond to that, please.