I think you're quite right. Having the quality and the quantity of people to manage programs and to deal with people is important, and it's always something we look at.
I can't talk about personal circumstances or personal situations, but our office exists for that purpose, so the people who are frustrated with the process can come to our office. We'll find out why, for instance, everybody was in training at the same time and there was no availability of people there. That's what we're there for. People need to use our office to say they experienced that situation. As you know, my order in council allows us to do systemic issues, but the only way we can find out about systemic issues is to learn about the personal complaints, the personal frustrations of people, and that actually leads us to look at systemic reviews. Certainly, we need to know about these things.
The question about the closures is the same thing. We have mechanisms in place to find out if there are any more complaints from different regions, because there's an impending closure or not. That possibility is there, but we need to know about it.