I kind of put down four factors. We're hiring, as the minister indicated, as fast as we can, and we're hiring the very best from communities coast to coast. We're also trying to create additional capability out in the regions: a francophone adjudication team in Montreal and another one in Winnipeg. We created a little cell in Campbellton, New Brunswick. We're creating capability because we know that in Charlottetown we have great folks. We're trying to hire them as fast as we can, too, but we're doing a shotgun approach. We're training them. We are providing a lot of resources because training is so important, not only for the individual but for standardization across the country. We're fixing our processes.
Again, what the minister heard in our town halls.... We have to realize that when men and women get hurt in the Canadian Armed Forces, often they don't go to the medics because they're great troopers. They want show up for PT the next day. They don't get their injuries documented. That is often the case, and I speak from experience. Therefore, actually putting the case together so that we know what happens to an infantryman, an artilleryman or a ship's bosun allow us to come up with an evidence model based upon their trade and their experience. Then finally there is digitization. We are leveraging digitization to the degree that we can, recognizing that some folks like to go the digital route, some folks like walking in the front door of the office and some folks want a phone call.
Again, we are trying to get stronger in all of those areas. We have this portal called My VAC Account. We have thousands of people who are signing up monthly, perhaps triggered by all these town halls. We have over 80,000 on My VAC Account now. In terms of new programs, the education and training benefit and the—