I should have introduced myself, although I think I know most of the members. I've been here a few times. I'm Michel Doiron, ADM of service delivery.
You're right, and we are very frustrated by the fact that we have a backlog. We do communicate with the veteran through My VAC Account in terms of where their file is and the wait time. We are reporting the wait time per condition. Some conditions are faster. Hearing, for example, is done quite quickly. PTSD is done quite quickly. If you come in with a bad neck or a bad back, where we need a lot more doctor consultation, it will take much longer. We report wait times per condition. However, it's still frustrating for the veteran. You might be in adjudication for a long time and not know whether or not your file has moved.
With the new pension for life programs and the new system called “GC Case”, implemented on April 1, working with My VAC Account, one of the functionalities that is coming—it's not there yet but it's coming—is clearer information on the actual status of your claim to resolve that frustration. Veterans have told us, “Just tell us the truth.”