In 1998, when I was the assistant deputy minister of personnel, or what they now call CMP or HR, I was able to work out a deal with the ADM, a chap called Dennis Wallace at Veterans Canada, to second a general to Veterans Affairs Canada and create the first joint discussions. Our computers weren't working together—nothing like that worked. We couldn't even talk to each other. So we created a simple office where people had the veterans' files on the veterans affairs side and the forces' files on the other side, and a case would come in and they'd talk to each other and solve it.
There have been a lot enhancements there, but I don't believe it has gone far enough. I don't believe people are comfortable being handed over to another department. I'm glad it's in Charlottetown. People are still very human and not as clinical as Ottawa would be, so you're not treated as a number. And I think that's okay, but the fact that it's a separate department and the fact that you're being moved away.... Take my uniform off, but don't divorce me from the family. Don't move me to somebody else who has a different culture, in maybe a different atmosphere, who's running from a different set of gears in regard to rules and regulations.
I think it is time to look at those countries that have moved their veterans departments over to their national defence departments. They have their budget lines and they have their structures, and they're not tripping over each other. The client is not handed over to somebody else. The client is still in the family. You can do a lot of informal resolution. You can bring a different angle to some of the directives. With the Minister of National Defence versus the Minister of Veterans Affairs, you can give more power to getting in-cabinet changes done, I think, because it has a direct impact on the operational effectiveness of the forces. If you don't treat the injured veteran right, the guy or girl who's going over will realize that if they come back injured they have to fight the second fight, and that's coming home and trying to live decently. If it stays within the structure, you can be very candid and far more accountable.