I think there ought to be some real focus on exactly what this employee engaged in and their specific conduct, including whether or not they crossed the line, broke the law and committed an offence that, again, is an indictable offence punishable by up to 14 years behind bars. A very serious criminal offence potentially could have taken place. I hope that is not brushed aside. I hope that is vigorously pursued. I think the veteran who was impacted and victimized by this employee deserves that, and all veterans deserve that, if in fact the minister is sincere, and I believe he is, that he does not want to see this ever happen again and that it should never happen again.
Now, with respect to this particular employee, I concur with Mr. Dowdall that alarm bells are ringing that this was a long-serving employee who frankly should have known better, one would hope. Both you and the minister spoke about the protocol that is in place. The protocol that was explained is that as soon as MAID is brought up, an agent is to then go to their supervisor and cease engaging on the topic of MAID.
Based upon what I understand you said, that didn't happen in the case of that other individual. Am I correct in that? There was this veteran, but there was also another veteran. They broke the protocol...?