It's something called “sanctuary trauma”. You're looking to someone for help, and they're not offering it. It's common in soldiers who are looking for help for PTSD, and also for young children where one parent is taking advantage of a child: the child goes to the other parent to tell them about it, and the child is ignored.
That's what it feels like sometimes when Veterans Affairs does this. It's a medical term called sanctuary trauma. It's like PTSD's ugly cousin. When I started my advocacy, I couldn't grow a beard. It took me almost 10 years to get my pension sorted out. There's a lot of frustration and futility that goes with trying to navigate through Veterans Affairs. Eventually, veterans just lose hope and think about taking their lives. It's the triple D policy of delay, deny, die. Dead veterans cost no money.