Evidence of meeting #34 for Veterans Affairs in the 44th Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was documents.

A recording is available from Parliament.

On the agenda

MPs speaking

Also speaking

Captain  N) (Retired) Paul Guindon (Chief Executive Officer, Commissionaires Ottawa, Canadian Corps of Commissionaires
Debbie Lowther  Chief Executive Officer and Co-Founder, Veterans Emergency Transition Services
Gordon MacEachern  Dominion Vice President and Advocacy Committee Chairman, Army, Navy and Air Force Veterans in Canada
Carolyn Hughes  Director, Veterans Services, National Headquarters, The Royal Canadian Legion
Clerk of the Committee  Ms. Audrée Dallaire

7:25 p.m.

Chief Executive Officer and Co-Founder, Veterans Emergency Transition Services

Debbie Lowther

I have to agree with what Harry said, that the strategy would have to be very flexible, because veterans come in all shapes and sizes. We've supported veterans who are indigenous, they're African Canadian, they're from the LGBTQ community, so the military has the same demographics as Canadians. Just picture trying to make an employment strategy that fits all Canadians. It would be the same sort of thing. It needs to be quite flexible because the needs of every veteran are different.

7:25 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

Thank you.

I invite Ms. Blaney, for two minutes and a half please, to close this.

Go ahead.

7:25 p.m.

NDP

Rachel Blaney NDP North Island—Powell River, BC

Thank you, Chair.

I'm going to come to you, Ms. Lowther.

One of the things I heard clearly from your testimony and some of the responses you gave is that perhaps one of the best ways to move forward is to have a clearer system of VAC providing information to service providers and veterans about the resources and services that they have.

I'll ask you two questions. The first is how you would see that working more effectively. The second is how your organization measures success in the work that you do in terms of connecting veterans with employment.

7:25 p.m.

Chief Executive Officer and Co-Founder, Veterans Emergency Transition Services

Debbie Lowther

The way we measure success is that basically, when it comes to employment, we refer veterans to different organizations. I mentioned Forces@WORK and Helmets to Hardhats, but to be perfectly honest, the most success we have had with getting some of our veterans employed has been with the commissionaires, because they are flexible and are willing to meet the needs of different veterans. That's been our biggest measurement of success, I guess.

As far as getting the information out there goes, we currently do receive emails from VAC stakeholder engagement, but we have never received emails regarding what the department is doing around these career transition programs and services. I think putting those out to all stakeholders would be helpful.

I also think that when veterans make their first contact with Veterans Affairs, they should be advised about all benefits and services that are available, whether the case manager thinks that they apply to that veteran or not. As I said, if veterans don't know about the services, they don't know what to ask. If it were standard protocol right from the get-go that they were advised about all the benefits and services, I think that would be very beneficial.

7:30 p.m.

NDP

Rachel Blaney NDP North Island—Powell River, BC

I have only a few seconds left, so I'll give those back to the committee, Chair.

7:30 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

Thank you so much, Ms. Blaney.

That concludes our first panel.

On behalf of myself and the members of the committee, I want to thank you for your participation.

Joining us from the Canadian Corps of Commissionaires were retired Captain(N) Paul Guindon, chief executive officer, Commissionaires Ottawa, and retired Captain(N) Harry Harsch, chief of staff, Commissionaires National Office.

From the Veterans Emergency Transition Services, VETS Canada, we had Ms. Debbie Lowther, chief executive officer and co-founder.

Thank you so much.

We're going to take a short break of two minutes in order to invite the next panel to come forward. Thank you.

The meeting is suspended.

7:40 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

We are back.

With us now is the second panel.

I remind our witnesses that before speaking, please wait until I recognize you by name, and if you are on video conference, please click on the microphone icon to unmute yourself.

Now I'd like to welcome our witnesses, but I'd like to inform the committee that we have a little problem with the Zoom connection for one of our witnesses. For the interpreters, we're going to try, because I think he has five minutes of opening remarks. If it doesn't work, I will invite him to either send us his opening remarks or try to come at another time to physically be with us.

First of all we have, from the Army, Navy and Air Force Veterans in Canada, ANAVETS, Mr. Gordon MacEachern, dominion vice president and chairman of the advocacy committee.

From the Royal Canadian Legion, we have Carolyn Hughes, director, veteran services at national headquarters.

I'd like to start with you on Zoom, Mr. Gordon MacEachern. The floor is yours for five minutes. Go ahead, please.

7:40 p.m.

Gordon MacEachern Dominion Vice President and Advocacy Committee Chairman, Army, Navy and Air Force Veterans in Canada

Mr. Chairman and members of the committee, I would like to thank you for inviting me here today. My name is Gordon MacEachern. I'm the newly appointed chair of the advocacy committee for the Army, Navy and Air Force Veterans in Canada.

Since the new veterans charter was enacted in 2006, there have been many contracts and programs aimed at assisting veterans in transition to civilian jobs.

7:40 p.m.

NDP

Rachel Blaney NDP North Island—Powell River, BC

On a point of order, Chair, it's not working.

7:40 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

Mr. MacEachern, I'm so sorry. The interpreters are having a lot of problems hearing you well enough to do their job.

You can stay and listen to the committee questions and answers and, as I said, you can also send your opening remarks to our clerk.

I know members can hear, but the interpreters cannot translate. That's why we are so sorry. It's important for us to do this, because we don't want them to get injured.

7:40 p.m.

Liberal

Darrell Samson Liberal Sackville—Preston—Chezzetcook, NS

Is it the mike that's the problem?

7:40 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

No, it's the Internet connection. The Internet connection has...it's disabled. I'm so sorry, but I have no choice.

I'd like to invite Ms. Carolyn Hughes.

Just wait one second. There is a point of order.

7:45 p.m.

Conservative

Blake Richards Conservative Banff—Airdrie, AB

Mr. Chair, would it be possible, if members can hear, that the witness could give his testimony and then it could be translated and submitted in both languages after the fact?

7:45 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

No. It has to be simultaneous.

7:45 p.m.

Conservative

Blake Richards Conservative Banff—Airdrie, AB

It would be available in both languages that way.

7:45 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

No. It has to be simultaneous for colleagues.

7:45 p.m.

Conservative

Blake Richards Conservative Banff—Airdrie, AB

Well, could he be offered the chance to submit a brief that could then be translated, so that we could at least get his testimony that way?

7:45 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

Do you mean right now?

7:45 p.m.

Conservative

Blake Richards Conservative Banff—Airdrie, AB

Well, what I mean is he could submit a brief and then it could be submitted to the committee.

7:45 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

Okay, yes, and if it's not translated, we will translate that and distribute it to our members.

[See appendix—Remarks by Gordon MacEachern]

I'd like to invite Ms. Carolyn Hughes to go ahead for five minutes or less, for opening remarks.

February 2nd, 2023 / 7:45 p.m.

Carolyn Hughes Director, Veterans Services, National Headquarters, The Royal Canadian Legion

Honourable chairman and members of the parliamentary Standing Committee on Veterans Affairs, it is a pleasure to appear in front of your committee again on behalf of our 250,000 members and their families.

As you mentioned, I'm the director of veterans services at the national headquarters of the Legion, and I am also a medically released military health care administrator. I have been assisting veterans, including still-serving members, those who have retired and their families for over 16 years now, in various roles in and out of uniform.

Since 1926, the Legion has been assisting veterans and their families with representation for disability benefits and appeals and for treatment. Our 27 professional and government security-cleared command service officers and assistants are located across the country and provide free assistance to thousands of veterans and their families every year.

We often hear their fears about employment post service, their ability to contribute to their families' finances, and their confusion as to the next steps to take. Therefore, we can speak confidently and with credibility on this subject.

First, the education and training benefit announced in budget 2017 helps veterans to achieve their education and employment goals to position themselves to be more competitively employable after service. This benefit has been well received by veterans. However, the government can do better.

The government recently renewed a contract for $10.3 million with Agilec to continue to help military members transition into civilian work after leaving the military. Despite their having assisted veterans for the past five years, there is no public data about the number of veterans they have helped or whether their program has been successful, whether it is satisfying their needs and whether it is doing what it was mandated to do. There's not enough data out there yet to speak on that.

In 2015, when Parliament passed the Veterans Hiring Act, to amendment the Public Service Employment Act with respect to priority hiring, the average age of military members who were medically released was about 37 years of age. The act mandated that they be given the highest level of priority in the public service. It has recently been reported that Veterans Affairs does not have the specific number of veterans it has hired. Indeed, we have also not heard any detail regarding how many veterans have been hired as a priority in other government departments.

The federal government public service is vast and has the capacity to hire many veterans in a variety of roles across departments. Now, at over seven years since the act was mandated, there is no data that we are aware of with respect to how effective the act has been nationwide in terms of hiring medically released veterans across the government.

It is important that all government departments acknowledge veterans. They have served our country with honour, and the majority expected to have a full career and to retire later in life. They are now struggling to find employment at an age at which they had no idea they would be unemployed, and they deserve better. It would be helpful to have this information to help determine where improvements can be made, whether new strategies should be implemented and, essentially, how effective it is.

Mr. Chairman, we would like to thank you for the opportunity to make this presentation, and I would be happy to take questions.

7:45 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

Thank you very much, Ms. Hughes, for your opening remarks.

We're going to start the first round of questions. I'd like to invite one of our colleagues, MP Fraser Tolmie, to go ahead for six minutes.

7:45 p.m.

Conservative

Fraser Tolmie Conservative Moose Jaw—Lake Centre—Lanigan, SK

Thank you, Mr. Chair. I appreciate getting the time to speak with these panellists.

I'd like to say thank you very much for what both of you do, Mr. MacEachern and Ms. Hughes.

I'm sorry about the technical issues, Mr. MacEachern. I was actually looking forward to hearing your presentation. I believe both organizations serve very well those who have served our country. I'd like to explore that a bit more and get your thoughts on some of the things that have been transpiring recently in the news and within Veterans Affairs itself.

Ms. Hughes, I'll start with you. Obviously the Royal Canadian Legion plays an important role for vets. Where do you see that your organization intersects with Veterans Affairs and can help those who are looking for employment? Where do you see your organization best helping Veterans Affairs in that role?

7:50 p.m.

Director, Veterans Services, National Headquarters, The Royal Canadian Legion

Carolyn Hughes

Well, without more data, it's really hard to say where there are improvements to be made.

Regarding how we work together, we have partnerships with a lot of the transition centres, and we're there to help with disability claims. We also interact and help in the other ways that we can.

When I hear about a job across the country, whether it's in one of our provincial commands or here at Dominion command in Ottawa, I always send that information out to the transition centres to see if there's anybody who would like to have a job with the Legion. We have employed very many veterans. There are four that I know of just from the transition centre here in Ottawa.

We do hire veterans, and it would be nice to see what the government could do and how it's working so far.

7:50 p.m.

Conservative

Fraser Tolmie Conservative Moose Jaw—Lake Centre—Lanigan, SK

Thank you, Ms. Hughes.

One of the issues we've seen for veterans trying to get care after service is that data, information, seems to be lost. Is that what you're talking about, that you're not able to get data from Veterans Affairs itself?