It's interesting because technology is at a lot of different levels, and it could be as easy as.... I was surprised when I started my new position that I had only one screen in my office. I was used to using two screens and people were questioning me. However, when you do a paper review, and you have your file on one screen, you can work on your Word document on the other screen, instead of going back, up and down and up and down. Nobody seems to have used that, so I ordered two screens for everybody at the office. That was one of my first decisions.
There were a lot of people doing reviews on paper, still, and changing words with a red pen like a teacher. We're now using track changes. Yes, things like that, it could be as easy as this.
It could be as complex as how we interact with the institutions on a more efficient basis. I'm not talking about emails. We'll also try to interact more face to face. If you have a thousand pages, sending an email for each line that is being redacted takes a lot longer than if you do it face to face and we go through it together. There is going to be some of that.
The exchange of information is still all done by mail and we've just, in the last year, started using emails to send our responses to complainants in institutions. I want to do a lot more of that, and I want to receive the complainant's arguments and the institution's representations through electronic means. However, we need to have a protected system for that because there is a lot of personal information and a lot of secure information. For any top secret or secret information, we'll never be able to use this technology, but for any normal cases where there is the protected B type of information, I think we can get to that, where we'll have a portal, maybe, and the information will be sent to us. We're looking into all of that.
I am also talking with the Privacy Commissioner because they're looking at some technology also to find, just within the document, information that is repetitive, so you can do a search. There is a lot of technology at that level that we're going to be looking into.