—for them to meet the quality of care that's expected in support of residents' quality of life, as well as issues with workload. The shortages have driven the use of agency nursing, and of course with that come challenges with appropriate cost and a variety of other things that need to be considered.
There are examples of best practice approaches to this coming into play. We see the provincial governments adding some direction or guidelines, and certainly as homes use agencies, we have encouraged homes to take a best practice approach by having a standard contract in place so that many of the challenges that we see in care delivery are addressed right up front.
