Certainly. It's problematic for a couple of reasons. Firstly, the cost went up significantly in 2014 and is now $1,000 for a small business. If you're applying for three, four or five positions, that becomes significant.
You have to remember that a small percentage of our membership does rely on the program. It's about 10%, but for those who do, it is critical to their business. The delays you mentioned end up causing business owners to miss a season, for example. I'm thinking of beekeepers in Saskatchewan who were waiting.... I think the most recent complaint we've had is that members are waiting nine to 12 months for the approval of their LMIA. This particular bee farm—I'm probably going to use the wrong terminology—was waiting for beekeepers, and they didn't arrive, so they essentially missed their honey collection season that summer.
With hot-air-balloon operators, for example, codes are not keeping up with how job definitions are changing. This has seemingly improved, but we're hearing too that business owners don't understand why their applications were rejected. They get vague letters saying, “You were rejected.” Is it because you didn't put the postal code on your application? Is it because your evidence of trying to hire Canadians wasn't sufficient? It doesn't necessarily clarify the reasons for the business member, who's now out $1,000, a significant amount of money for a small business owner.
Our perspective on that has been to improve the LMIA—certainly the cost, and to perhaps consider refunding business owners if they don't get a successful application. It shouldn't be an earnings process for the federal government.