We already had this unit, which we were using to build links with community partners. However, when we came up with the idea of using it to travel around the area, it really helped us tackle a problem we were facing.
In our RCM, there is no organization that specifically serves people experiencing homelessness. Furthermore, the resources, which are centralized in Sherbrooke, are often at full capacity. Moreover, people in our area do not necessarily wish to relocate and completely change their lives by moving to urban centres.
This unit has therefore enabled us to cover the entire territory, which is relatively large, without necessarily disrupting the continuity of service. If we go to people, provide them with support and settle them in another urban centre, they will often return to their home area because their family is there. We know just how important social networks are. By doing this, we risk further isolating them by directing them to a temporary emergency shelter, where they have to start all over again every night.
We therefore prefer to reach out to people and really listen to their recommendations. No one knows their own situation better than someone experiencing homelessness. They are in the best position to tell us how we can help them in the most appropriate way possible.