You talked about systemic issues, and that's one of the CBSA union's concerns. The union says that if a problem should arise between a particular officer and a Canadian and they realize that the problem comes from a little higher up, the officer mustn't just be reprimanded. We have to go a little further and find out whether a manager is involved or whether this practice has become systemic within the agency.
How is this new commission going to deal with that issue? Is it only the officers themselves who will be reprimanded? If so, what will those reprimands consist of?
Do you have more information to give us on that?