Thank you.
Good afternoon, Mr. Chair, vice-chairs and members of the committee. My name is Erik Neuenschwander, and I'm the senior director of user privacy and child safety at Apple, where I've been a software engineer for 19 years. I worked as the first data analysis engineer on the first iPhone, and I founded Apple's privacy engineering team. Today, my job is to make sure that Apple's products and services keep our users' information safe. Thank you for the opportunity to speak with you today.
As you know, this may be one of the last times we're permitted to discuss the consequences of this legislation publicly. That's because of the bill's secrecy provisions, which forbid companies like Apple from even discussing, with our users or the public, the orders we receive.
Today, I want to be clear about how we approach privacy at Apple. I want to be clear about why encryption is so important to defending the privacy and security of people in Canada and around the world.
These issues have never been more important because our world is becoming more digital by the day. As users, we depend on our technology to securely store and process highly sensitive data like health metrics, photos and the locations of our loved ones. The places where we keep our money, store our files and conduct business are increasingly online and, sometimes, only online. The critical infrastructure we often take for granted, from the electric grid to transportation networks, is increasingly dependent on connected devices as well.
However, as technology evolves, so do the bad actors trying to steal our data. Canada has witnessed this first-hand. In 2023, Canada was one of the countries most frequently targeted by ransomware attacks. Just last year, malicious actors targeted Canadian telecom and other networks as part of the massive Salt Typhoon attack, not to just steal customer data but to also conduct broad espionage and to control the communications infrastructure that billions of people rely on every day.
As a technology company, Apple is constantly working to anticipate and prevent these threats. As an engineer, I can tell you that end-to-end encryption is one of the most effective security technologies available to defend against them. Encryption protects Canadians from identity theft, fraud, unlawful surveillance and data breaches. It protects critical infrastructure. It protects the data and communications Canadian businesses and government rely on, which are crucial to Canada's economic success and national security.
Our users trust Apple with their most sensitive information. They expect and deserve the strongest protections. That's why we're so concerned about the threat to encryption posed by Bill C-22. As drafted, this bill allows the Government of Canada to force companies to break encryption by inserting back doors into their products, something Apple will never do.
I want to be clear that we share the government's commitment to the safety and security of all Canadians. We have a team of dedicated professionals on call, 24 hours a day, to assist law enforcement. From 2020 to 2024 alone, we received just over 3,200 Canadian government requests for information, about 35% of which were emergency requests. We're committed to supporting law enforcement's work to keep Canadians safe, and we're committed to encryption technology for the same reason, to keep Canadians safe.
Again, speaking as an engineer, I do not know of a way to deploy encryption technology that provides access for only the good guys without creating new ways for the bad guys to break in. In other words, when you build a back door into an encrypted device, anyone can walk through, and because so much depends on encryption, we can't take that risk.
Look no further than Salt Typhoon. The United States passed a law requiring telecommunication companies to build access points for law enforcement into their systems, which state-sponsored actors then exploited. That law was narrower than Bill C-22, so imagine what could happen if more companies were required to create these vulnerabilities.
Apple has provided a written submission outlining targeted amendments that would improve the bill, which I'm happy to discuss. We urge the committee to adopt amendments that would, in particular, explicitly prohibit any requirement that would weaken, bypass or undermine end-to-end encryption. We believe these changes would still expand lawful access and provide Canadian law enforcement with new tools to fight crime in the 21st century.
Again, thank you for the opportunity to speak today, and I look forward to your questions.