Mr. Speaker, my friend opposite to whom I paid rapt attention talked about the gullibility of the public. I would suggest, given the results of the election almost a year ago, the public was not gullible. It was sensible when it elected 177 Liberals.
In any event it is my great honour to rise in the House today to speak in support of Bill C-54 which seeks to increase the efficiency of a number of income security programs and, by doing so, to improve client services.
I am sure all members of the House have either heard complaints in the media about government runaround or they have had to intervene themselves on behalf of constituents with problems. I know that I have.
Frankly these problems usually involved programs delivered by Human Resources Development Canada. As members are no doubt aware this can be time consuming for clients and time consuming for our staffs, for ourselves and for human resources development employees. Improvements have to be made to this situation. That is clear to me and it is certainly clear to the minister.
The income security programs branch of Human Resources Development Canada which administers the Old Age Security Act and the Canada pension plan, the two programs most directly impacted by the bill, is committed to addressing the challenge of improving client services. To do so the branch has undertaken a three-year project to implement computer services and high technology systems in order to replace existing systems which are clearly antiquated.
The government wants to be proud of the service it provides to its many ISP clients across Canada. As well frontline staff and all other staff in the public service sincerely want to be able to work more efficiently because they realize the impact that their work can have on benefit recipients or on those seeking information about those programs.
Many of the amendments contained in the bill complement the redesigned project. For instance, expanded information sharing provisions and improved consistency between the Canada pension plan and the Old Age Security Act will alleviate many of the frustrations benefit recipients have had to deal with in the past.
There is another type of client service provided for in the bill which I should like to mention. It involves two amendments to the Canada pension plan, the direct result of client representations to the government and requests for change.
In 1987 significant changes were made to the Canada pension plan which made flexible retirement possible for the first time. In recognition of the fact that Canadians wanted more say in when they would be able to retire, the Canada pension plan was amended to allow people to take their retirement benefits as early as age 60 and as late as age 70. For those taking early retirement between 60 and 65 years of age the benefit was reduced. For those taking late retirement between 65 and 70 the benefit was increased.
Upon introducing flexible retirement it was determined that it was only necessary to pay 12 months of retroactive retirement benefits to persons who delayed their benefit until after they were 70 years of age. It was felt that persons retiring at some point between 65 and 70 no longer needed this option because their benefit entitlement would be increased to reflect the fact that they had not taken their retirement benefit five years before, at age 65.
Experience has shown that there are those individuals over 65 years of age who would rather have up to 12 months of retroactive retirement pension than the actuarial increase in their monthly pensions. For this reason one amendment in the bill would allow persons to delay applying for retirement benefits past age 65 and to have the benefits paid retroactively for up to 12 months if they chose. The nice thing about it is that it is done at their election and is not something the government forces on them.
Another amendment to the Canada pension plan is also a reflection of the plan responding to input from the clients it serves. I am referring to an amendment which would allow former spouses divorced between 1978 and 1987 to waive the three-year limit for making application for a division of pension credits.
As I am sure many members are aware, when credit splitting was first introduced into the plan in 1978 it was only available to individuals who divorced or had their marriages annulled on or after January 1, 1978. As well, one of the conditions for a credit split was that application had to be made within three years of the date of the divorce or annulment.
In 1987 credit splitting was extended to separated spouses and the time limit was removed for divorced spouses but only if the divorce occurred after January 1, 1987. While this was certainly a major step forward in the pension protection afforded women, it did not recognize those women who had missed out on the time limit that had been in place. The further back we go in time, the more women we have in divorce situations who did not work or contribute to the Canada pension plan during their married lives.
The rationale for not removing the time limit for the group divorced prior to 1987 was that the government would be changing the rules of the game after the fact. By this reasoning, a divorced spouse who had not had his or her credit split had a right to expect that he or she could make his or her retirement plans in the knowledge that CPP pension credits would not be split. There was one group left out of this attempt at fairness: former spouses who wanted a credit split even though the three-year limit had passed.
I am sure all members of the House would agree with me that divorced spouses who stayed at home to raise their children and to attend to the countless challenges which are part of taking care of a home deserve a fair share of the pension protection earned during the time the couple was together. The amendment would allow the three-year time limit to be waived and therefore would allow a credit split where both parties agree in writing.
Passage of the legislation will supplement other initiatives under way within the department which will improve customer service and will allow the employees of the department the opportunity to provide excellent service to an ever growing client population. Over the next few years the introduction of a better way of doing business, supported by new technology, will renovate the department's systems and update those which are at least a quarter of a century old.
Because our client service will be greatly enhanced, future seniors in need will receive rapid and responsive service. This will at least give the department the tools and technology they need to provide the excellent service Canadians expect and Canadians deserve.
I am proud of the way the government has risen to the challenge to provide even better and more responsive service at a lower cost. In spite of the important role played by technology, I am pleased the initiative has not lost sight of its real intent which is to help to provide for the security of Canadians. It is clear that Canada's income security programs faithfully reflect the needs and the characteristics of the people they serve. It is for this reason that I am supporting the bill and that I urge all other members to do likewise.
The bill is one example of several undertakings the government has made in connection with the red book promises. We have promised, particularly in the human resources area, that we will streamline programs so that their administration costs less, their service is better and the people who need money, the people who need support, will be the ones who get it. The amendments to the Canada pension plan and to other income security plans have taken us a long way toward fulfilling that promise.
The next step is the overall social security review, during which time we will be consulting with Canadians based upon our discussion paper. We will be hearing from Canadians what their
position is and what their beliefs are on how we can provide them with better income security programs at a lower cost.
Those members who are critical of the program should get busy, get out there, have townhall meetings in their ridings, find out what their people are saying, find out what they want from our government, and let us know.
This is a consultative government. This is a transparent government. This is an open government. This is a government that will deliver responsible government services in an efficient and timely fashion.