Thank you for your question.
One thing is for sure: between the two pandemics, there was a lack of planning. The planning should have happened immediately, in the wake of former commissioner Boileau's recommendation. I have been asking myself why that never happened since January of last year, when I took on the role of commissioner. I realized very quickly, just eight weeks before the pandemic hit, that the government was not adequately prepared for such situations. Of course, I am referring to not just the Ford government, but also the provincial government overall, which had not put forward plans to ensure the delivery of French-language services in a crisis.
My understanding was that the government was prepared to help the province's French speakers receive the services they were entitled to. As French Language Services Commissioner, I was adamant that that happen, in accordance with the French Language Services Act. I received a message from the government indicating that it was able to put the necessary technology in place, and that's what was done.
Since April, there has been a commitment to post information online, especially from the ministries of health and francophone affairs. The Ministry of Francophone Affairs has been working around the clock, since April of last year, to make sure the service is available to Ontario's French-speaking community.