Rather than setting a specific new service standard, we're doing two things.
We're trying to increase the transparency of what's going on. I mentioned trying to not only provide a more comprehensive picture of how quickly we're answering when somebody gets through but also provide a picture of how many people are getting through. We're focusing on that transparency. We took the first step in the departmental results report. We hope to improve very soon—as early as next month—our reporting on the website on that. Increased transparency is step one.
We did have an experiment, if you like, to see how changing the wait time, making it a bit longer and letting more people through, would play out in terms of customer satisfaction. So far, it looks as if we're getting some positive results. We'll probably continue to have a little bit of flexibility on the wait time as we go forward.
In terms of a new service standard, once we get the new technology and are able to tell people upfront what their wait times will be, we'll be operating the business in a slightly different way. I think that may give rise to a different kind of service standard. We'll see what that looks like.
At the moment, my focus is more on making sure we're trying to do the best job we can and on being as transparent as we can about telling Canadians what they can expect and what we're delivering. Then I think at the time of the new technology early next year, we'll be revisiting—